Tekapo Star Gazing (TSG) Tours will run operate of weather conditions. In the event of inclement weather or unclear skies, an exciting astronomy / Astrological / story telling presentation with your guide utilising a large high definition projector screen will replace the half hour outdoor guided tour portion. The remainder of the tour utilizing our hot pools will proceed as normal.
Please be aware that your tour is not subject to discounts or refunds for any reason, including the weather.
In addition, TSG reserves the right to cancel any star gazing tour at the discretion of TSG staff, due to extreme weather conditions (i.e. Lightning strikes / heavy snow). In these instances, a full refund will be issued.
If you cancel your booking 6 hours prior to your tour’s departure, you will be refunded the full amount that you have paid. The 6-hour period will be strictly adhered to.
If you are a no-show, or cancel your tour less than 6 hours before the tour departs, we cannot issue a refund.
Refunds will be processed within 5 working days. Reimbursement will be in the same form as payment.
If you made a booking with a travel agency/wholesaler or any third party, the cancellation policy is that of the agent’s/organisation’s arrangement.
Should you wish to switch your tour due to weather, we will book you on an alternative date and tour within 12 months.
Gift vouchers are valid for 12 months. They cannot be redeemed for cash, are non-refundable and non-transferable.