FAQ’S

What does your tour involve?

Tekapo Star Gazing combines Tekapo’s top two attractions: the amazingly clear skies of the Aoraki International Dark Sky Reserve and the relaxing hot pools of Tekapo Springs. What you can see in the night sky depends on the moon’s cycle, the time of year and the weather forecast.

Incredible features of the night sky can be viewed all year round. If the sky is clear (or partially clear) you will see dazzling stars, constellations, galaxies, and planets using telescopes and the naked eye. If the sky is not visible at all, we operate an indoor virtual reality experience which includes the use of individual VR goggles to take you on a customised tour of Lake Tekapo’s night skies!

Where is Tekapo Star Gazing located?

Our Star Gazing tours are conducted at Tekapo Springs which lies within the Aoraki Mackenzie International Dark Sky Reserve, the largest dark sky reserve in the world at over 4300 square kilometres. Tours are conducted on our dark sky viewing decks with telescopes and in our signature hot pools.

Please make your way to Tekapo Springs Reception, 300 Lakeside Drive, 15 minutes to the start time of your tour.

What if we can’t see the night sky? Will I get a refund?

If the sky is not visible because of weather, we will take you on a customised virtual reality tour of the Lake Tekapo night skies! We will still try to introduce you to our amazing telescopes too. Operational costs remain the same regardless of whether the tour is conducted indoors or outdoors. Please refer to our terms and conditions and the relevant cancellation policy for more information.

I need to cancel my booking. What is your refund policy?

Non-refundable tickets are just that, non-refundable and non-changeable. Flexi Tickets allow changes and refunds up to 3 hours prior to the start of our tours. Fully flex plus allows changes right up to the start time of our tours and are fully refundable and changeable.

What if only part of the sky is visible? Will the tour still go on?

Yes, Star Gazing Tours will always go ahead despite the weather. Tours will utilise what parts of the night sky we can see even if there is cloud. Alternatively, we will run our indoor tour which is a customised virtual reality experience of Lake Tekapo’s amazing night skies. Guests will still get exclusive use of the hot pool with story-telling and relaxing music.

How will I know if a tour has been cancelled?

It is very unlikely a tour will be cancelled due to weather, but if this does happen we will either call, text-message or email you if a tour is cancelled and endeavour to book you on the next available tour. Please refer to our terms and conditions.

What time do the tours start?

Tour start times will depend on the time of year and when it gets dark enough to see the night sky. Please check our online booking calendar for the date you want to book a Star Gazing Tour.

My child is almost six years old and wants to do the tour. Can they join us?

Unfortunately, for safety reasons we must set an age limit and we have endeavoured to keep it as low as possible. So no, unless your child is six years old or older they cannot come on one of our guided star gazing tours. Proof of age may be required if we suspect your child to be under 6. We prefer to book families with younger children on the earliest tour of the evening. During the New Zealand School Holidays we sometimes set our earliest tour times for families. Check out the booking calendar for more details.

My child is a teenager, can he/she come on a later tour?

If your child (or teenager) is over 6 years old, then yes, they can join a later tour. We prefer families with multiple younger children to do the earliest tour available.

What should I wear on a Star Gazing Tour?

As the tours are mainly conducted outdoors we recommend wearing warm clothing, particularly over winter months. Over winter we recommend wearing gloves, a warm hat, warm footwear and a jacket. During the winter months we have our open fire going to keep you cosy and warm too. Oh, and don’t forget your swim wear

What about the moon? Will it disrupt star gazing?

Not at all! The moon will lessen the brightness of more distant stars and objects but there will still be plenty to view. A bright moon also gives you a very close and interesting object to observe through the telescopes.

Can I bring my own drinks to the tour?

No, with the only exception being water that must be in a plastic container.

What if I don’t want to go in the hot pools?

There is no strict requirement that you enter the pools as part of the tour although it is highly recommended. There are places that you can sit or stand by the poolside for the second part of the tour. There is no reduction in price if you decide not to use the pools.

Is there a place I can leave my belongings while in the pool?

Yes, we have lockable lockers for $3 just outside the change rooms, and open cubbies /shelving next to the pools.

Do you rent swimwear and towels?

Yes, you can borrow our swimwear and towels if needed. If you have your own swimwear and towel, please bring them.

Where does the tour start from and what time should I arrive?

Our tours start from Tekapo Springs, located 300 Lakeside Drive. Please arrive 15 minutes prior to the start time of your tour and check-in with our reception team.

What if I’m late for the tour?

If you are late for the tour, the tour will proceed without you and you are not permitted to join the tour if we believe this will cause disruption. We do not offer refunds for late arrivals so please ensure you are on time. Please refer to our terms and conditions.

Do you offer pick-up in Tekapo for the tour?

Yes, we can offer a complimentary shuttle service from local hotels subject to availability, please advise at time of booking. Alternatively make your own way to Tekapo Springs reception, located 300 Lakeside Drive, 15 minutes prior to the start time of your tour.

Can I buy a gift voucher for a tour?

Yes, gift vouchers are available from our website, or from Reception at Tekapo Springs

What does the price of the tour include?

The price of a tour includes either a guided night sky tour, viewing of the night sky and its major features through our telescopes (dependent on weather conditions) OR a customised virtual reality tour of Lake Tekapo’s night skies. Both the indoor and outdoor tours include exclusive access to the hot pool where your guide will be poolside to answer questions, give information and tell stories. The hot pool portion of the tour will feature relaxing music with low red lighting and floating hammocks for you to relax in the water.

Do I need to know about astronomy to understand your tour?

No, our trained guides will deliver a guided tour that will include some basic information on some of the closest and brightest features such as stars, planets, constellations, and galaxies. Guides will educate you about the mythology and cultural aspects of the night sky including navigation for Maori and European cultures. Our tours have an emphasis on storytelling and entertainment mixed with some fact.

Can I share my photos online of the tour?

Yes, if this is not for commercial purposes. Please refer to our terms and conditions.

Can I video record the tour?

No, we do not allow customers to video our tours. Please refer to our terms and conditions.

Will you share photos online of the tour?

Yes. However, participation in any group or promotional photo is voluntary. Release of photos taken for promotional purposes will be at our discretion and these may not be posted on social media. Please see our terms and conditions.

Do you have different types of star gazing tours?

We offer 1.5-hour English speaking tours that either utilise the night sky and telescopes, OR (in case of unclear skies) virtual reality technology to take you on a customised journey of Lake Tekapo’s night skies. Both options include exclusive use of the 37.5-38.5℃ hot pool with story-telling, relaxing music, floating hammocks and low lighting.

Are your tours in multiple languages?

Currently the tours we offer are in English however Chinese tours may be available for groups or private tours. Please contact us to discuss by emailing bookings@tekapostargazing.co.nz

Can I buy food and drinks on the tour?

Our café is closed during the tour and you will not be able to purchase food and drinks. Please note that due to health and safety as well as liquor licensing rules, we cannot allow any alcohol on the premises or any non-alcoholic beverages in glass containers

How long are we in the pools?

Approximately 45 minutes.

What Temperature are the Pools?

The hot pool temperatures will range from 37 to 38.5 degrees depending on season and weather conditions.

What type of telescopes are you using?

We use Celestron reflector 9.25 telescopes and Sky Watcher refractor Esprit 120 telescopes. These are modern, high-powered telescopes. Please note that our guides will consider what objects are visible in the night sky and use the appropriate telescopes for the best night sky viewing so you may only use one type of telescope on a tour.

How many people are on each tour?

A maximum of 32 people are on each tour. If you book a private tour then we can accommodate 40 people per tour as long as this is arranged in advance. Please email bookings@tekapostargazing.co.nz to enquire about availability for this.

Can I stay in the café after my tour has ended?

No, sorry, our cafe is closed in the evenings.

Can I bring my camera to shoot astrophotography? Can you teach me astrophotography?

Currently we may be able offer the opportunity to take astrophotography on the last tour of the evening for approximately 5-10 minutes in between the two parts of the tour. We have a tripod that you can use and our guides can help you adjust your camera’s settings as needed. Please note that we cannot guarantee availability for astrophotography as only some of our guides have experience in this, so this service may not be available on all tours. It will also be time-dependant, so if the tour you have booked for is fully booked there will not be time to allow for photography. Watch this space for astrophotography-focussed tour options in the future!

How long are the tours?

Our tours are about 1.5 hours long. This time allows for our guided outdoor OR indoor tour of approximately 45 minutes, time for you to get changed into swimwear and enjoy the pools for approximately 45 minutes and then change back into your clothes.

What are the Third Party Special Deals T&C’S?

Third Party special deals are valid for the period stipulated on the voucher only. These vouchers are non-refundable, non-transferable (including date changes once booked) and not able to be used for credit for future use. If you do not show for a tour, you automatically forfeit the tour you have booked and cannot transfer or apply for a refund. These terms and conditions are strictly adhered to.

Health & Safety

We take health and safety along with your wellbeing very seriously whilst on our tours. It is essential that you do not run around the pool complex or dive into pools as you are likely to hurt yourself. Running is strictly prohibited.

If you have a known medical condition please advise our team on arrival prior to commencing our Star Gazing experience. As per the national pool supervision requirement all children under 8 years of age must be kept within arm’s reach of a caregiver aged 16 years or older at all times whilst in the hot pools. The second part of our tour may not be suitable for pregnant women as the pools can reach slightly above body temperature – please consult with your medical professional prior to booking.

Alcohol is not able to be consumed in the hot pools or Tekapo Springs’ premises during the night tours. Guests who arrive intoxicated will be asked to leave – this is both due to enforcement of requirements for our Liquor License and part of our pool safety guidelines.

Smoking is only permitted in our designated smoking area, please ask staff where this is. For safety reasons, children under the age of 6 cannot join any tour. Children under 13 are only permitted on our early tours. Any child aged 15 and under must be accompanied by a guardian aged 16 or older. This will be strictly adhered to.

Terms & Conditions

Full payment will be required at the time of your booking whether in person, online or at an agent. You agree to and accept Tekapo Star Gazing’s Terms & Conditions and Cancellation Policy, as outlined here.

Tekapo Star Gazing asks you to understand that we are unable to guarantee full clarity, perfect skies, and visibility of certain objects in the night sky. We are in an alpine environment where the weather can change very quickly.

Tekapo Star Gazing tours will operate regardless of weather conditions. In the event of inclement weather or unclear skies, a fascinating indoor virtual reality experience will replace the outdoor portion of the tour. This unique customised tour takes you on a journey through Lake Tekapo’s night skies with custom-drawn artwork that brings the constellations to life!

Tours may be subject to partial or full cloud cover for parts, or all of the tour. In this case, we will continue the tour using the sky which is visible. If the sky is not visible at all, we will operate the indoor virtual reality experience. Guests will still enjoy exclusive use of the 38℃ hot pool with story-telling and relaxing music. Tekapo Star Gazing has the right to cancel or change the duration of the tour in response to extreme, unsafe, weather or environmental or operational conditions such as consolidating tours based on limited numbers. In the unlikely event that the weather is poor enough (i.e. thunder) to cancel a tour, you will be able to receive a refund or transfer your tour to another date.

For safety reasons, children under the age of six cannot join any tour. This will be strictly adhered to. For the enjoyment of the family as well as other patrons, children under 13 will not be allowed on later tours as these can run as late as 2am.

Any photography taken from the Tekapo Springs premises is for personal use only. No pictures or imagery can be used for commercial purposes unless Tekapo Star Gazing has given permission.

Customers are informed that participation in photos taken on the star gazing tours is purely voluntary. These photos may be made public and used on Tekapo Star Gazing’s marketing channels, social media sites and website. There is no guarantee that we will release any images taken for promotional purposes, so you may not receive all or any images with you in them.

Please note:

Tekapo Star Gazing cannot predict the weather nor guarantee weather conditions. All objects may not be visible. However, we will provide a fascinating indoor virtual reality experience in the case of poor weather. This unique customised tour takes you on a journey through Lake Tekapo’s night skies with custom-drawn artwork that brings the constellations to life!
White lights are not allowed on any tours (flash photography, illuminated mobile phones, flashlights, personal torches, LCD screens, etc.) as white light will diminish your eyes ability to view the stars.
Smoking is only permitted in our designated smoking area.
Due to Health & Safety requirements, no alcohol or non-alcoholic beverages in glass containers are permitted in the hot pools.
Objects viewed through the telescope are generally black and white.
Swimwear is required in the pools always. Please bring your own swimwear and towel for your tour if you have them. We can provide these if needed.
Warm clothing is essential on all tours regardless of the season, but particularly from April to October. In clear weather our outdoor tour is approximately 45 minutes outside listening to our guides and looking through our telescopes.
Photos you take on the tour may be used for personal use only. If possible, please make sure your settings are correct for night photography and your flash is turned off before the tour begins.
Video recording and any reproduction of our star gazing tours without specific written permission is strictly prohibited.
It is essential that you do not run around the pool complex as you are likely to fall and hurt yourself. Running is strictly prohibited. Diving into the pools is also prohibited as our pools are shallow and this could result in injury.
Lockers are available to use for $3, or open cubbies are available for storage free of charge.

Cancellation Policy

Tekapo Star Gazing (TSG) Tours will operate regardless of weather conditions. In the event of inclement weather or unclear skies, we will provide a fascinating indoor virtual reality experience. This unique customised tour takes you on a journey through Lake Tekapo’s night skies with custom-drawn artwork that brings the constellations to life! The remainder of the tour with exclusive use of our 38℃ hot pool will proceed as normal.

Our tickets offer value and flexibility depending on your requirements, see options below:

Non-Refundable – This option is our most cost effective way of experiencing our tour. Tickets are non-refundable and non-changeable therefore no date changes or cancellations are permitted.

Flexi – This option gives you some flexibility with the ability to cancel or reschedule 3 hours prior to the start of your tour. Tickets are fully refundable or transferable to another date subject to availability.

Fully Flexi – This option gives you absolute flexibility with the ability to cancel right up to check-in time of your tour. Tickets are fully refundable or transferable subject to date availability.

In addition, TSG reserves the right to cancel any star gazing tour at the discretion of TSG staff, due to extreme weather conditions (i.e. lightning strikes, heavy snow etc) or for operational purposes such as consolidating tours based on limited numbers. In these instances, a full refund will be issued if the alternative is not deemed suitable. If you do not show for a tour, you forfeit any monies paid and your booking is non-refundable and non-transferable. Extenuating circumstances may be considered.

Refunds will be processed within 5 working days subject to your own individual bank processing times. Reimbursement will be in the same form as payment.

If you made a booking with a travel agency/wholesaler or any third party, the cancellation policy is that of the agent’s/organisation’s contractual arrangement.

Gift vouchers are valid for 12 months. They cannot be redeemed for cash, and are non-refundable and non-transferable.